At LuxLov, we want you to love every purchase. If for any reason you’re not completely satisfied, we’re here to help.

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📦 Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• Items must be unused, unworn, and in original condition

• Items must be returned in their original packaging

• Proof of purchase is required

Please note:

• For hygiene reasons, certain items (such as worn hair accessories) may not be eligible for return

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💌 How to Request a Return

To initiate a return, please contact us through our Contact Us page with:

• Your order number

• The item(s) you wish to return

• Reason for return

We will review your request and provide return instructions.

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🚚 Return Shipping

• Customers are responsible for return shipping costs

• Shipping fees are non-refundable

• We recommend using a trackable shipping service

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💳 Refunds

Once your return is received and inspected:

• We will notify you of the approval or rejection

• If approved, your refund will be processed to your original payment method

Please allow:

• 5–10 business days for the refund to appear, depending on your payment provider

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🔁 Exchanges

We currently do not offer direct exchanges.

If you would like a different item:

• Please return the original item

• Place a new order separately

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❗ Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the item

We will resolve the issue as quickly as possible.

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📩 Contact Us

For any return or refund inquiries, please reach out via our Contact Us page.